Where do I find and download my ACX promo code file?

Where is the ACX promo code download?

Sign in to ACX, open Marketing → Promo codes, find the eligible audiobook, and select Get codes. Save or copy each marketplace’s codes using the controls ACX shows. Preserve the original filename when saving an export and keep US and UK files separate so the title identity survives when you later upload or track them.

ACX’s current promo-code help page is the authority for eligibility and navigation. Interface labels can change, so use its current instructions if your screen differs.

Confirm that you are in the right ACX account

Before searching for a missing export, verify the signed-in account and production role. Publishers managing several imprints or collaborators can easily open an account that can see a project but not the expected promo-code inventory.

Search by the exact audiobook title. Then compare author, narrator, and release information. Similar titles and alternate editions should be treated as separate products even when they share a manuscript.

If no promo-code controls appear, do not manufacture a spreadsheet from old messages. Confirm the title’s eligibility and your rights in ACX. AudioSwap and other distribution channels cannot create ACX inventory.

If a collaborator says they can see codes that you cannot, compare roles and the exact title before exchanging files. Ask the authorized inventory owner to perform the download and record the handoff. Do not solve an access mismatch by sharing ACX credentials. A documented transfer of one title’s export is easier to audit and safer than several people signing into the same account.

Select the marketplace deliberately

ACX manages US and UK codes as separate pools. Choose the intended marketplace before downloading and record it in your ledger immediately.

A practical source folder might contain:

• the untouched ACX download;
• a text note with the exact Audible product link;
• marketplace and save date; and
• the channel allocation decision.

Keep code values out of general project notes. Anyone who can read a raw code may be able to attempt redemption.

If you distribute in both stores, download and reconcile each pool separately. The guide to US versus UK codes explains why a listener’s location alone is not a reliable store selector; ask which Audible storefront they actually use.

Preserve the original filename

The source filename helps identify the audiobook when a code file moves between systems. Do not rename every export to promo-codes.csv, because a folder mix-up can then attach valid codes to the wrong listing.

Keep the original as read-only working evidence. If your process requires a renamed copy, add information rather than replacing it: exact title, marketplace, and save date. Do not alter the code strings, apply spreadsheet number formatting, or combine several books into one import file.

This matters when using AudioSwap. Its publisher workflow uses the original filename to help match the upload and asks you to confirm the exact Audible edition before publishing. A clean source reduces guesswork, but the publisher still owns the final confirmation.

Check the file before allocating it

Open a working copy and inspect the structure without exposing it. Confirm that:

1. Every row belongs to the selected title.
2. Marketplace identity is recorded.
3. No code is visibly truncated or converted by spreadsheet software.
4. The count agrees with what ACX displays.
5. The file has not already been allocated to another channel.

Do not treat the filename alone as proof. Compare the Audible edition’s title, narrator, cover, and runtime too. If the file and retail page disagree, return to ACX and resolve the title before distributing anything.

For the next platform step, use the detailed AudioSwap upload guide.

Separate a missing download from redemption activation

ACX’s one-hour guidance applies to newly generated codes working for customers on Audible. It does not establish a one-hour window for a publisher’s download to appear. If the title or code export is missing in ACX, check the exact title, marketplace, eligibility, and signed-in account role. Then follow ACX’s current help or support route rather than waiting on an unsupported export timer.

Once the codes are visible and downloaded, a different timing rule matters: ACX says newly generated codes can take up to one hour to work for customers on Audible. Codes also cannot be redeemed before the audiobook’s release. Record when the batch was generated or first became visible so a very early customer failure can be interpreted accurately.

Avoid repeatedly downloading copies under different names while investigating. That creates duplicate source files that are hard to reconcile. If you contact ACX, provide the title, marketplace, and account context, but do not include a public list of codes.

Turn the export into controlled inventory

Downloading is only the beginning. Add each code to a private ledger with these fields:

• title and edition;
• US or UK;
• source download date;
• assigned channel;
• recipient or claim reference;
• assignment date; and
• confirmed status.

Assign a code to one channel before exposing it. Do not upload a batch to a platform while keeping the same rows available for newsletter replies. A second person could receive a code that already has a claimant.

Restrict the working folder to people who allocate inventory. A clean permissions boundary reduces accidental forwarding and preserves one authoritative source.

The broader promo-code organization guide shows how to move from available to assigned and redeemed without collapsing those stages into a vague “used” column.

A repeatable download routine

For every audiobook, follow the same order: open the correct ACX account, select Marketing and Promo codes, confirm title, choose marketplace, download once, preserve the original, record the batch, and allocate it.

Give collaborators access to the ledger they need, not unrestricted copies of every raw code. If a narrator and publisher both distribute codes, agree on distinct batches and one owner for reconciliation.

A well-preserved ACX file answers three questions months later: which edition produced these codes, which marketplace accepts them, and where the batch was sent. That traceability is more valuable than a downloads folder full of anonymous CSV files.